Joining a paid on-demand queue at a convention places a temporary hold on your card. Your bank may list it as a pending charge, but nothing has been charged yet.
How the hold works
- One hold covers every queue you're in at that convention. It's the price of the most expensive one, service fee included.
- When staff launch your event, you're charged that event's price and the rest of the hold is released.
- Joining a pricier queue places the larger hold first, then releases the old one.
- The whole hold is released once you're out of every paid queue: you left, you were removed after declining check-ins, or the queue closed before your event launched.
If your pod is cancelled before it launches, nothing is charged and you stay in your queues.
What your bank shows
The hold appears under the organizer's name. It's the same name the payment sheet and Apple Pay show when you join.
Banks clear a released hold on their own schedule, usually within a few days and sometimes up to a week. Some banks list the release as a refund. After you play, you may briefly see the hold amount before it settles to the price of your event.
Refunds
A charge for an event you played is refunded by the organizer, the same as any other entry fee. Ask the organizer or the convention's event team.
Saved cards
If you tick Save this card for faster requeue when you join, the card is saved with that organizer only, and queueing again there takes one tap.
Still pending after a week
If the pending line is still there a week after you left every queue, ask your bank first; they can see whether the hold was released. If it wasn't, contact support with the convention's name and the date you joined.