Payment Processing

Accepting payments through your event pages is a key feature on TopDeck.gg, made possible by our integrations with PayPal and Stripe. This guide will walk you through the process of enabling payment processing, managing payments, issuing refunds, and understanding the associated fees.

Step 1: Setup Payments on TopDeck.gg

You can set up payment processing on TopDeck.gg via PayPal, Stripe, or both.

Navigate to the Payments Dashboard in the sidebar to begin setup. You will be greeted with both PayPal and Stripe setups. Simply click the button to link your account.

Once your account is linked, you will be able to unlink it at any time by clicking the Disconnect button. You'll also be able to access things like the Stripe Dashboard from this page.

PayPal Onboarding

To connect PayPal, you simply need a PayPal Business account (you will be prompted to convert if you don't have one). Follow the steps to link your account.

Stripe Onboarding

Click the setup option to begin Stripe's onboarding process. You'll be prompted to provide business details and connect your bank account. You can read more here.

Step 2: Enable Payment Processing for Events

To enable payment processing for events, you will first need to create an event page.

On the event page manager, you'll find setup options under the Pricing & Registration section.

Here, you'll set up and update ticket pricing and which payment methods you want to accept (PayPal and/or Stripe).

Initiating Refunds

To initiate a refund, on the Player Manager on any tournament, find the Refund Player button on the Actions column.

A popup will appear to confirm if you'd like to refund the player. Note that refunding a player does not remove them from the event, so you would still need to delete them afterwards if that is the route you choose to go.

Automatic Refunds

You can set up the ability for players to drop and receive an automatic refund. This helps reduce overhead on processing refunds manually.

To do so, go to the event page manager and go to Event Dates & Deadlines. There, you can set Automatic Refund Deadline by date and time.

Players will have the option to drop from the event and receive an automatic refund from their event manager if this option is enabled. If the player attempts this after the deadline has passed, they will be prompted to contact the organizer.

A player dropping and removing themselves in this manner will update the available seating automatically.

Understanding Platform Fees

TopDeck.gg takes a flat 2% of all tickets sold on the platform. All fees are absorbed by the organizer. Contact us by email if you'd like to have this fee waived.

In addition to the 2% fee, Stripe and PayPal take fees for payment processing:

PayPal Fees

PayPal's processing fees depend on what was used to complete the transaction.

Fees for direct credit card transactions are 2.59% + $0.49.

Fees for payments made via PayPal are 3.49% + $0.49.

TopDeck.gg imposes an additional 2% platform fee on each transaction. Your total fee would be either 4.59% + $0.49 to 5.49% + $0.49.

You can use the tool below to calculate what your fees may look like:

Fee Calculator:

Stripe Fees

Stripe's processing fees are 2.9% + $0.30 per transaction.

TopDeck.gg imposes an additional 2% platform fee on each transaction. This means the total fees are 4.9% + $0.30 per transaction through Stripe.

You can use the tool below to calculate what your fees may look like:

Fee Calculator: